Account and subscription

Here you can find all the questions related to “Account and subscription”:

Account and subscription questions:

• Use your existing subscription
• How can I change my user ID to a real user name?
• My app is suddenly locked, how do I fix this?

Use your existing subscription

If you’ve already purchased a subscription to CLZ Comics before, here’s how you can use it on a different mobile device:

Log into your account:

1. Tap the top left icon to open the left side menu
2. Tap “CLZ Account” at the top.
3. At the bottom, tap “I already have a CLZ account”.
4. Enter your CLZ username and password and Log in.

You have now successfully logged into your CLZ account

How can I change my user ID to a real user name?

You can do that in your account at my.clz.com. Just login there and you can change your username (and password).

My app is suddenly locked, how do I fix this?

There can be a couple of reasons your app is locked. Please select the situation that applies to you:

1. Situation 1: I’ve paid for the app before.
2. Situation 2: I’m unable to sync my subscription back to my device.
3. Situation 3: I’ve never synced my purchase with a CLZ Account.

I’ve paid for the app before.

The most basic way to unlock your purchase on a new device is to log in with your CLZ Account and sync your purchase down:

1. Tap the top left icon to open the left side menu.
2. Tap “CLZ Account” at the top.
3. At the bottom, tap “I already have a CLZ Account”.
4. Enter your CLZ username and password and Log in.

This should unlock the app again.

I’ve never synced my purchase with a CLZ Account.

If you’re still unable to get your app unlocked, try the steps below:

iOS

If you are on iOS, you can open “Start Trial” screen and tap “Restore Purchase”.

*After you get your in-app purchase back on your device, please make sure to login or register with a CLZ Account on your device. That way we can keep your purchase safe on our servers should you ever need it.

Android

If you are on Android, we need 2 things from you so we can get you back up and running:

1. Your CLZ Account number or CLZ Account username or CLZ Account email address. If you do not have a CLZ Account, please create one .
2. Your order number. You can find the order number on Google Payments . Select the in-app purchase there to find the order number.

*Send that information (CLZ Account and order number) to us through our contact form and we’ll make sure to get you up and running again.